Frequently Asked Questions
Everything you need to know about our authentic Italian pastries and delivery.
How do you ensure the freshness of your pastries during shipping?
All our products are baked to order and packed in specialized climate-controlled packaging with cold packs to ensure they arrive at your doorstep in perfect condition.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of gluten-free and vegan Italian treats. Please check the 'Dietary Requirements' filter on our shop page for specific product listings.
What are your shipping rates and delivery times?
We offer flat-rate express shipping across the country. Orders are typically processed within 24-48 hours and delivered within 1-3 business days depending on your location.
Can I pre-order for a specific event or date?
Absolutely. You can select a preferred delivery date during the checkout process. We recommend scheduling delivery 1-2 days before your event to ensure everything is ready.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a replacement or refund.
How should I store my pastries once they arrive?
Storage instructions vary by product. Generally, cannoli and cream-based cakes should be refrigerated immediately, while biscotti and dry pastries can be kept in an airtight container at room temperature.